Return policy — PURRA | Premium home fragrance diffusers

At PURRA, a fragrance is chosen by living with it. If your diffuser or your scent does not find its place at home, you have a 14-day right of withdrawal from the day you receive your order, with no reason to give.

Return conditions

To be accepted, the item must be returned in its original condition: undamaged, complete, in its original packaging. For hygiene reasons, fragrance refills (10 ml and 100 ml bottles) can only be returned if their seal has not been opened.

Proof of purchase (order number or receipt) is required for any return.

How to return an item

1. Write to us at contact@purra.fr with your order number and the item concerned.
2. Ship the item following the instructions given.
3. We confirm receipt and inspection of the item by email.

Return shipping costs remain at your expense. For items worth more than €75, we recommend a tracked or insured shipment.

Refund

Once the return has been received and approved, the refund is issued to your original payment method within 14 days at the latest. Depending on your bank, it may take a few extra days to appear on your account. If no refund is visible after that period, check with your bank and then contact us at contact@purra.fr.

Exchanges

An item that is faulty or damaged on arrival is replaced free of charge: contact us at contact@purra.fr with a photo of the product and your order number.

Gift cards

Gift cards cannot be refunded.